Payment Operations Specialist

Founded to transform retail finance, Ajaib Group is an Indonesian fintech unicorn breaking barriers to financial access. Having recently secured a $270M Series C—the single largest funding round in Southeast Asia over the past four years—we are backed by premier global investors including Y Combinator, Ribbit Capital, SoftBank, and SBI Holdings. To build world-class products, we assemble world-class talent. Supported by our fully remote work arrangement, our team spans Eastern Europe, the Middle East, India, and Southeast Asia, allowing you to work with brilliant engineers and builders from around the globe from wherever you are. Role Overview We are looking for a Payment Operations Specialist to support day-to-day operational processes while ensuring accuracy, data integrity, and smooth transaction processing in line with defined SLAs. This role also serves as a key control point in the workflow, handling complex cases, managing escalations, and supporting team performance, while contributing to continuous operational improvements Requirements 2–3 years of experience in operations, finance operations, or similar roles Prior experience in handling transactions, reconciliations, or supervisory tasks is preferred Basic data analysis skills (Excel, Google Sheets, or SQL) Strong understanding of operational processes and reconciliation flows Familiarity with tools such as Metabase, Jira, Trello, or similar workflow management systems (preferred) Ability to prepare and deliver presentations Leadership skills with experience managing or guiding small teams Strong conflict resolution and problem-solving abilities Mentoring and coaching capabilities Strategic thinking for short-term operational improvements Good communication and stakeholder management skills Key Responsibilities Execute end-to-end operational tasks with minimal supervision Ensure accuracy, completeness, and compliance of operational processes Handle complex reconciliation and exception cases Investigate and resolve operational issues, including root cause analysis Monitor SLA performance, queue health, and sub-team productivity Act as the escalation point for operational issues Benefits Performance Bonus - Get rewarded for the impact you make Private Insurance - Comprehensive health coverage for you Paid Time Off - Take the time you need to recharge and come back stronger Learning & Development - Company-sponsored training, courses, and professional certifications Hybrid Work Arrangement - Enjoy the flexibility of working both remotely and from the office Career Growth - Work closely with experienced leaders and take on meaningful ownership as we scale Employee Perks - Enjoy exclusive discounts, partnerships, and lifestyle perks Collaborative & High-Ownership Culture - Work with smart, driven people in cross-functional teams, take ownership, and make a meaningful impact for our users.