[Coupang Fulfillment Service] Director, Fulfillment Center Automation Maintenance

Company Introduction CFS (Coupang Fulfillment Services) is a subsidiary of Coupang and manages all fulfillment operations for the company. With experts from diverse backgrounds in warehousing, loading, packaging, shipping, and returning goods, we are innovating to become one of the global retailers. Coupang FCs (Fulfillment Centers) are beyond logistics warehouses. Supported by innovative technologies and factory automation systems, our FCs use data to improve our expertise in the order fulfillment process and make it more streamlined, cost-effective, and efficient. If you thrive in a dynamic environment where you take ownership and deliver results, join us. Come infuse innovative thinking throughout our fulfillment operations to create a world where our customers wonder, "How did I ever live without Coupang?" Role Overview Coupang Fulfillment Services (CFS) operates one of the most advanced and scalable fulfillment networks in the industry, enabling fast and reliable delivery experiences for millions of customers. The Automation Maintenance team plays a critical role in ensuring the reliability, performance, and continuous improvement of automation systems across Coupang's fulfillment network. By driving operational excellence and equipment reliability, the team enables safe, efficient, and scalable operations while supporting Coupang's continued growth. As the Director of Fulfillment Center Automation Maintenance, you will lead the strategy, execution, and continuous enhancement of automation maintenance programs across multiple fulfillment centers. You will partner closely with Operations, Engineering, Product, Technology, and external vendors to improve equipment reliability, maximize operational performance, and support the deployment of next-generation automation solutions. This role is based in Seoul, South Korea. What You Will Do Development of the long-term automation maintenance strategy and technology roadmap for CFS Leadership of automation maintenance operations across fulfillment centers to ensure equipment reliability and operational continuity Ownership of equipment performance, uptime, reliability, safety, and maintenance-related operational KPIs Delivery of automation maintenance readiness for new fulfillment center launches and greenfield projects Continuous improvement of existing automation systems, equipment performance, and maintenance processes Evaluation and selection of automation technologies, material handling equipment (MHE), software platforms, and integration partners Management of vendor relationships, service providers, and system integration partners Identification and execution of reliability, productivity, and cost improvement initiatives Oversight of engineering audits, root cause analysis, and corrective action programs Cross-functional partnership with Operations, Engineering, Product, Technology, Finance, and Supply Chain teams to execute strategic initiatives Use of data-driven insights to optimize maintenance programs and operational performance Benchmarking and adoption of industry best practices and emerging automation technologies Leadership, development, and coaching of high-performing automation maintenance teams Basic Qualifications 15+ years of experience leading automation, maintenance, engineering, or reliability functions within fulfillment, logistics, manufacturing, or highly automated operational environments Experience managing large-scale automation systems and material handling equipment in complex operations Experience leading automation deployment, facility launch, or greenfield fulfillment center projects Proven track record of improving equipment reliability, uptime, productivity, and operational performance Strong understanding of automation technologies, system integration, and fulfillment center operations Experience working with WMS, WCS, WES, and related warehouse technologies Experience driving Operational Excellence, Lean, Continuous Improvement, or Reliability programs Ability to lead complex initiatives and drive alignment across multiple stakeholder groups Strong analytical and problem-solving capabilities with a data-driven decision-making approach Ability to thrive in fast-paced and highly dynamic environments Excellent communication, stakeholder management, and organizational leadership skills Preferred Qualifications Bachelor's degree or higher in Engineering, Industrial Engineering, Mechanical Engineering, Electrical Engineering, or a related field Experience in e-commerce, large-scale fulfillment, logistics, or supply chain operations Deep expertise in conveyors, sortation systems, AGVs/AMRs, robotics, and other advanced automation technologies Experience leading multi-site maintenance or automation organizations Experience managing system integrators and large-scale automation vendors Understanding of controls engineering, automation software, and warehouse system integration Experience implementing predictive maintenance, reliability-centered maintenance (RCM), or asset management programs Experience introducing innovative automation technologies to improve operational performance at scale Experience working in a global or multinational operating environment Recruitment Process and Others Recruitment Process Application Review - Job Fit Interview - Focus Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met. This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://www.coupang.jobs/en/privacy-policy Document Return Policy (This notice MUST be included in a job posting in Korea only to comply with the Fair Hiring Procedure Act.) This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email ( recruitingops@coupang.com ) . In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.