Client Service Specialist (Supply Chain, Customer Handling)

Job Summary The Client Services Specialist (CSS) is responsible for delivering an exceptional customer support experience by investigating, troubleshooting, and resolving customer issues related to the Infor Nexus platform. The successful candidate will partner with customers, carriers, suppliers, and internal teams to ensure timely resolution of cases while maintaining high levels of customer satisfaction. This role requires strong analytical and communication skills, customer-centric problem solving, and the ability to work effectively in a fast-paced global support environment. Experience in supply chain operations, logistics, transportation, or enterprise software support is highly desirable.