Escalation Manager, Senior

Join the Escalation Management team and play a critical role in helping customers achieve successful outcomes when complex business challenges arise. This position serves as a central coordinator during high-impact customer escalations, partnering across multiple Infor teams like support, development, services, product management, customer success, and executive stakeholders to drive resolution plans and restore customer confidence. The role is highly collaborative, customer-focused, and instrumental in ensuring successful customer retention and satisfaction through effective issue management, communication, and cross-functional leadership.