Healthcare Customer Success Executive, Sr.

The Customer Success Executive (CSE) is a senior strategic role responsible for driving retention, expansion, and long-term partnership growth across a defined book of business. Building on the foundation of a Customer Success Manager, the CSE operates at an elevated level — engaging executive stakeholders, leading commercial renewal strategy, and translating customer outcomes into measurable business value for both the customer and Infor. The CSE serves as a trusted advisor and executive-level advocate, owning the full customer lifecycle from onboarding maturity through renewal and expansion. This role requires strong commercial acumen, executive presence, AI fluency, and the ability to forecast renewal risk with accuracy and confidence.