Senior Director Support Operations

At Infor, we are building the next generation of Customer Support and are looking for a Senior Director to help shape it. This is not just a people management role. You will drive operational excellence, deepen technical leadership, and own the end-to-end support experience for a defined set of products and industries across the Americas region. You will operate as a key leader within the Americas region and the global Customer Support function, partnering with Product, Development, Customer Success, and Professional Services to deliver consistent, high-quality outcomes for Infor’s customers.