Technical Support Analyst

The candidate will provide technical support for Infor customers using the Infor POS solution. This role requires flexibility to work in shifts, including India night hours, and weekends as needed. Strong technical aptitude, excellent English communication skills, effective teamwork, and a customer‑focused mindset are essential. As an Infor POS Technical Support Analyst, the candidate will be expected to learn and support Infor’s POS software and hardware ecosystem. The role involves delivering high‑quality remote support to customers across Canada, the Americas, and Europe. Proficiency in both written and verbal English is required. The position typically reports to a manager or team lead.