Customer Support Specialist (AMER)

Our support team covers a global customer base, and is small but mighty. Over the past year, we’ve significantly reduced human support volume through AI and smarter infrastructure (Fin now resolves roughly a third of all tickets!). What remains is higher-complexity, higher-touch work that requires real product knowledge and judgment. Right now, we have a gap in supporting our customers AMER and APAC. We’re hiring to close that gap and to do it with someone who can go beyond the queue: helping customers through onboarding, identifying where they’re getting stuck, and contributing to the self-serve and enablement work that compounds over time. Please note: We’re hiring someone based in the Americas, within the Pacific Timezone (PT) or Mountain Timezone (MT). Our Support Manager, Century, explains the important role you will play within our CX team. Watch this video ! You’ll be working asynchronously with a bright, dedicated team from across the globe, with a strong focus on taking complex problems and creating solutions that feel simple and intuitive for our customers.