Customer Support Specialist (EMEA)

Our covers a global customer base, and is small but mighty. Right now, EMEA accounts for over 60% of our support volume, handled by a two-person team with no built-in redundancy. We’re hiring to change that, and to add a capability we’ve been missing: someone who goes beyond troubleshooting to actively support customers through onboarding and early adoption. The longer-term trajectory for this role is toward onboarding specialization on top of support work, working with EMEA self-serve and SMB customers to help them get real value from Float quickly. We’re looking for someone who wants to know our customers deeply, not just our product. Please note: We’re hiring someone based in Europe, or within a timezone that allows you to cover a daily block ranging between 8am–6pm CET. Our Support Manager, Century,, explains the important role you will play within our CX team. Watch this video ! You’ll be working asynchronously with a bright, dedicated team from across the globe, with a strong focus on taking complex problems and creating solutions that feel simple and intuitive for our customers.