VP Customer Value

Infor are recruiting a VP Customer Value who will be accountable for leading Infor’s enterprise-wide Customer Value Journey and Value Engine, a 2027 Corporate Priority, and the customer experience they enable. The VP will own the strategy, cross-functional decisions, operating model, and measurable outcomes. This leader will determine which customer value plays Infor drives, how those plays are prioritized and continuously improved, and how customer, product, and usage insights become relevant experiences and actions that help customers achieve their business outcomes. The role will connect customer adoption, experience, and value realization to retention, expansion, and growth for Infor, while determining where differentiated capabilities should be embedded in the customer experience, monetized as offerings, or used to drive broader business results.