Product Support Analyst

As an Infor POS Product Support Analyst, you will provide technical support to customers using the Infor Point of Sale (POS) product. You will troubleshoot software, hardware, networking, and related technical issues while ensuring customers receive timely and high-quality support. The role requires strong technical aptitude, excellent English communication skills, a customer-focused approach, and the ability to work effectively within a team. You will support customers across Canada, the Americas, and Europe through available support channels. The position is based in the Bangalore office and requires flexibility to work in shifts, including India night hours, depending on business requirements.