Transformation Specialist, Principal

Infor is seeking a motivated and experienced Transformation Specialist, Principal to join our Delivery Success Team. This strategic and customer-facing role is responsible for helping customers, partners, and internal teams achieve successful outcomes across complex Infor implementations by proactively identifying delivery risks, facilitating project recovery efforts, and driving continuous improvement throughout the implementation lifecycle. The Delivery Success Team focuses on two critical areas that directly impact customer success: Delivery Progress Checkpoints (DPCs): Structured project reviews designed to identify risks early, improve project health, and increase the likelihood of successful implementations. Escalation Management: High-priority customer situations requiring urgent intervention, risk mitigation, executive-level communication, and coordinated recovery planning. As a trusted advisor, you will collaborate with customers, partners, services teams, project leaders, and executive stakeholders across Latin America and Europe. The ideal candidate brings an understanding of Infor products, implementation methodologies, delivery processes, and customer success principles, combined with relationship management, communication, and problem-solving skills. Success in this role requires the ability to influence without direct authority, navigate complex organizational dynamics, build credibility with senior stakeholders, and drive meaningful actions that reduce risk and improve customer outcomes.